Our Commitment

Complaints Policy

Curtis and Carder Services Ltd – Complaints Policy

Our Pledge

At Curtis & Carder Services Ltd, we always strive to deliver the highest standard of service. However, we understand that on rare occasions a customer may feel something hasn't met expectations.

To help us put things right as quickly as possible, we kindly ask that you inspect the completed work as soon as it's finished to ensure everything has been carried out to the standards and contract terms agreed.

If You Have Concerns

Contact Us Straight Away

Please contact us straight away so we can begin addressing your concerns promptly.

Reach Us Any Way

You can reach us by phone, email, or in writing — whichever is most convenient for you.

Proof of Posting

If writing to us by post, we recommend obtaining proof of posting for your records.

How We Handle It

Our Complaint Procedure

Once your complaint is received, we aim to:

Acknowledge & Respond

Acknowledge and respond within 5 days of receiving your complaint.

Arrange a Visit

Arrange a convenient date to revisit your property and assess the matter.

Resolve the Issue

View the issue and/or carry out any necessary remedial work to put things right.

Our Goal

Our goal is always to resolve matters swiftly, professionally, and to your satisfaction.